FlexRoute

Refund Policy

Effective 1 August 2026 · Last updated 21 July 2026

At a glance

Try it on a real route first

FlexRoute gives every driver free optimised routes before asking for a subscription. Scan an actual itinerary, drive the route it builds, and see the distance it saves you on your own streets.

That's the whole point of the free tier: you decide with evidence, not a sales page. By the time you subscribe, you already know exactly what you're paying for.

Subscriptions are non-refundable

Because you can evaluate FlexRoute fully at no cost, subscription payments are final once charged. We don't issue refunds for change of mind, for periods you didn't use the app, or for cancellations partway through a billing cycle.

Nothing in this policy affects rights you may hold under applicable consumer protection law.

Cancelling

You keep what you paid for

Cancel at any time and premium access continues to the end of your current billing period. Cancel a yearly plan in month three and you keep premium through month twelve.

Then it simply stops

At the end of that period the subscription doesn't renew and you're not charged again. No notice period, no cancellation fee, no retention call.

To cancel, email flexrouteapp@gmail.com from the address you used at checkout. We'll action it and confirm in writing the same way.

Duplicate charges

If you're billed twice for the same period — a double payment, or two active subscriptions on one account — the extra charge is returned in full. That's a billing error on our side, and you shouldn't pay twice for one subscription.

Email flexrouteapp@gmail.com with the address you used at checkout and roughly when the charges appeared. We reply within 2 business days. Refunds are issued through Stripe to your original payment method and typically clear in 5–10 business days, depending on your bank.

Pricing

PlanPriceRenews
Monthly$9.99Every month until cancelled
Yearly$79.00Every 12 months until cancelled

Both plans are recurring subscriptions processed by Stripe. Billing occurs at the start of each period until you cancel. Card details are handled entirely by Stripe and never reach FlexRoute — see Security.

Have a billing question? Email us before disputing a charge with your bank. Chargebacks take weeks to resolve; we answer in two business days and can usually sort it out immediately.

Changes to this policy

If this policy changes, the version in effect when you were charged governs that charge. Updates are posted here with a revised date.

Questions

flexrouteapp@gmail.com · Contact page