Charged twice, need a refund, can't access premium after paying, or want to cancel. Payment issues jump the queue.
Scanning misses addresses, a stop won't geocode, the route looks wrong, or the app won't load.
Tell us anyway. A lot of what's in FlexRoute today came from drivers emailing to say what was missing.
Access, correction, or deletion of anything we hold. See the Privacy Policy for what that covers.
These four cover most of what lands in the inbox, and each takes under a minute.
Check that your Region is set correctly at the top of the app — a wrong region sends the lookup to the wrong country. Then try adding the city and postal code to the address.
Screenshot the itinerary list rather than photographing your screen, and keep the text upright and unobscured. You can always add any missed stop by typing it.
Tap the 📍 verify link next to it. That opens the exact pin on Google Maps, so you can see where FlexRoute thinks the stop is. If the pin is wrong, send us the address.
Make sure you're using the same email you entered at checkout. If it still won't unlock, email us with that address and we'll fix it manually.
Include these and there's a good chance it's fixed in one round instead of four: